Help center.
Answers to what people ask most. Can’t find yours? Write to us and we’ll help.
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Getting started
Create your organization, add your domain, invite people.
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Email
Host mail on your domain or connect the mail you have.
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Files and sharing
Share safely and get back what you deleted.
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Meetings
Start a call and invite guests.
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Billing
Plans, people, payments and invoices.
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Your account
Two-step verification, passwords and devices.
Getting started
How do I create an organization?
Choose Start free trial, give your organization’s name, country, how many people and a plan, then your name, work email and a password. Confirm your email from the link we send, and the Admin console opens on a setup checklist.
How do I add our domain?
In Broos Workspace Admin, open Domains and add it. Copy the TXT record shown into your domain’s DNS; we check it and tell you when it’s verified. DNS changes can take from a few minutes to a day.
How do I invite people?
In Broos Workspace Admin, open Users and add people one at a time, or import a spreadsheet of names and emails. Each person gets an email to set up their account.
Should we host our mail with you, or connect what we have?
Host it with us to have mailboxes on your own domain run from the Admin console. Connect what you have to keep Google, Microsoft 365 or another provider, and use everything else here.
How do I connect a Gmail or Microsoft 365 mailbox?
In Mail, open Settings, then Mailbox, and choose Gmail or Microsoft 365 to sign in with the provider. Other mailboxes connect with their IMAP and SMTP details.
Can I take back an email I just sent?
Yes, if Undo send is on: Mail waits the few seconds you choose in Settings (up to 30) before sending, and Undo stops it.
Files and sharing
How do I share a folder with someone outside our organization?
Choose Share on the folder and add their email, or turn on a link. Your admins decide whether sharing outside the organization is allowed.
How do I get back something I deleted?
Open Trash in Files and choose Restore. Your own trash keeps things for as long as you set in Settings; in a team drive they stay in its trash until someone empties it.
Where are my team’s files?
Under team drives in the Files rail, for the teams you belong to.
Meetings
How do I start a call?
Open a conversation in Talk and choose Call, or use the call button at the top of any screen to call someone directly.
How do guests join?
Copy the meeting link from the conversation’s details and send it. Guests open it, type their name and join, if your admins allow guests.
How do I add a meeting to an event?
In Calendar, choose Add a Talk room on the event. Everyone invited can join from it.
Billing
How do I change our plan or add people?
In Broos Workspace Admin, open Billing. You see the new price before you confirm.
Where are our invoices?
In Billing in the Admin console, for owners and billing admins.
What happens if a payment fails?
We tell your billing admins and give you time to fix it. If it stays unpaid for long, your organization is paused until it’s settled.
Your account
How do I turn on two-step verification?
Open your account, then Security, and turn on two-step verification. Scan the code with an authenticator app and type the six digits it shows.
I forgot my password.
On the sign-in page, choose Forgot password. We email you a link to set a new one.
How do I sign out of other devices?
Open your account, then Security, and choose Sign out everywhere else.